All enrolments must be made prior to the commencement of term. All payments must also be finalised prior to the first lesson of the term. Exceptions will not be made as 5ETS must confirm each student in a group and must allow that each student is given a fair opportunity to be allocated into a class. Enrolments will only be accepted once terms and conditions have been read and signed by the student or their parent/guardian.

Cancellation Policy

We understand that situations may arise where a student may decide to cancel their term after a booking and payment has been made. With respect to all students, it is in the best interest of all that a strict cancellation policy is implement and abided by. Any student cancellation that is made after three (3) lessons of the term, will not receive a refund of any sort, nor receive any entitlement to future lesson credit. If you cancel after three (3) lessons in the term, you will forfeit your booking and payment for the remainder of the term.  There will be no exceptions.

Absences and Make-up Lessons

Any absence will require the student or the parent of the student to notify head coach Jessica O’Meara by phone or by email PRIOR to the commencement of the lesson. Any absence that is incurred without prior notification will incur the student to forfeit their make-up lesson.

Make-up lessons will only be given on strict guidelines if:

  1. At least 24 hours of notice is given to Jessica O’Meara prior to the commencement of the lesson.
  2. A medical certificate is provided when such a situation arises that less than 24 hours’ notice is given, this can be done in person or via email.
  3. There are unforeseen circumstances causing lesson cancellation by 5ETS.
  4. All payments are up to date at the time of the absence.

There is a maximum of 3 make up lessons per term. These cannot be carried over to the following term. If a make-up lesson is not attended, it will be entirely forfeited.

Private Lessons

There is a maximum of 3 make up lessons per term. These cannot be carried over to the following term. If a make-up lesson is not attended, it will be entirely forfeited. 

Lateness

Students are encouraged to effectively manage their time, especially with regard to lessons. Any student that is more than 15 minutes late to a private lesson will be required to make the full payment of the lesson, and no accommodations will be made for that time that was lost due to being late. Some exceptions may apply, however only in extreme circumstances with sufficient notification and reason is given. 


Payment Method

Bank Deposit

Bank Name: NAB
BSB: 083293
Account Number: 150100285
Account Name: 5 Elements To Tennis Success
Reference: Enrolment(and your last name)

OR

Mail

Make your cheque payable to:

5 ELEMENTS TO TENNIS SUCCESS

Submit your form here and mail with your cheque to:

PO Box 174
BelgraveVIC3160
+61 421 805 696jess@5ets.com.au Contact